We want you to be delighted with your purchase, but if you are not, you can return any item within our returns period, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

Please provide proof of purchase when returning an item. If the goods are faulty, a refund will be offered regardless of proof of purchase.

To arrange a postal or courier return, please contact our team at tinywhisperssg@hotmail.com and you'll be taken through how to complete your return using your order number and email address.

You will be notified via email as soon as your return has been processed. This can sometimes be a few days after we receive your parcel at our warehouse – if you want to check that your order has been received, please use the tracking option provided for your chosen return method.

We’ll let you know when your return is on its way back to Tiny Whispers.

Once your parcel has been received by our team, it can take around 5 days to process your return. We deal with returns in the order in which we’ve received them.

We will notify you via email as soon as your refund has been processed. If you would like to check that your order has been received, please use the tracking provided for your chosen return method.

Please note, it can take around 5 more days for your refund to be credited to your bank account or credit card once we’ve processed it.

If you have not received email confirmation that your return has been processed 14 days after returning your items, please contact us via email: tinywhisperssg@hotmail.com, so we can look into it for you.

We are very disappointed on the rare occasions our customers receive a faulty item. Make sure you let us know about the fault so we can make sure other items are not affected. If you have identified the fault within 30 days of purchase, please contact us via email on tinywhisperssg@hotmail.com to arrange a return (via our normal procedure), exchange, or refund. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within Singapore.

If a fault develops outside of the 30-day return period, or the item is difficult to package and return, contact us using the above details before you return the item, so we can discuss the fault with you and agree the best way forward.